Contact Information
We're here to help! If you have any questions about your order, delivery, payments, returns, or any of our products, please feel free to contact us.
People usually ask these
Shopping with BigBasket BD is simple:
- Browse or search for your desired products.
- Add items to your cart.
- Proceed to checkout.
- Enter your delivery information.
- Choose your preferred payment method.
- Confirm your order.
You will receive an order confirmation once your purchase is successful.
BigBasket BD accepts multiple secure payment options, including:
- Cash on Delivery (COD)
- bKash
- Nagad
- Debit & Credit Cards
- Other available online payment methods displayed during checkout
Delivery times depend on your location and product availability.
- Dhaka: Usually within 30 hours (or faster where available)
- Outside Dhaka: Typically 2–5 business days
Estimated delivery times will be shown during checkout.
Yes. If you receive a damaged, defective, expired, or incorrect product, please contact our customer support as soon as possible.
Eligible products can be returned or exchanged according to our Return & Refund Policy.
You can reach our customer support through:
- Contact Us page on our website
- Email: support@bigbasket.com.bd
- Website: https://bigbasket.com.bd
Our support team is happy to assist you with orders, payments, returns, and any other questions.
Send Us a Message
Shop Number: 437, Shah Srity Market, 3rd Floor, Mirpur 1 Dhaka 1216. Contact Number: 01601113779