Privacy Policy | BigBasket BD
Effective Date: July 6, 2026
Welcome to BigBasket.com.bd, your trusted online shopping destination in Bangladesh. We are committed to protecting your privacy and safeguarding your personal information whenever you visit our website, create an account, place an order, or use any of our services.
This Privacy Policy explains how BigBasket BD collects, uses, stores, protects, and shares your personal information while you shop online with us.
Information We Collect
To provide a secure and seamless online shopping experience, BigBasket BD may collect the following information:
Personal Information
When you create an account or place an order, we may collect:
- Full Name
- Mobile Number
- Email Address
- Shipping Address
- Billing Address
- Account Information
- Purchase and Order History
Payment Information
BigBasket BD partners with secure payment gateways to process online payments.
For your security, we do not store your debit card, credit card, or mobile financial service PINs or passwords.
Technical Information
When you browse our website, we may automatically collect:
- IP Address
- Browser Type
- Device Information
- Operating System
- Cookies
- Website Usage Statistics
- Shopping Preferences
How BigBasket BD Uses Your Information
We use your information to improve our online shopping services and provide a better customer experience.
Your information may be used to:
- Process and confirm online orders
- Deliver products throughout Bangladesh
- Provide customer support
- Send order confirmations and delivery updates
- Process refunds and exchanges
- Recommend products based on your interests
- Improve website performance and security
- Prevent fraud and unauthorized activities
- Comply with legal and regulatory requirements
With your permission where required, we may also send promotional offers, discounts, and marketing updates.
Cookies and Tracking Technologies
BigBasket BD uses cookies and similar technologies to improve your browsing experience.
Cookies help us:
- Keep you signed in
- Remember your shopping cart
- Understand customer behavior
- Improve website speed and functionality
- Personalize product recommendations
You can disable cookies through your browser settings; however, some website features may not function correctly.
Sharing Your Personal Information
BigBasket BD respects your privacy and does not sell your personal information.
We may share information only with trusted partners, including:
- Delivery and logistics companies
- Secure payment gateway providers
- Technology and cloud service providers
- Customer support platforms
- Marketing service providers (where permitted)
- Government authorities when required by applicable law
All partners are expected to protect your information and use it only for authorized business purposes.
How We Protect Customer Data
Protecting customer data is a top priority at BigBasket BD.
We use appropriate technical, administrative, and organizational safeguards to help protect your information from unauthorized access, misuse, alteration, or disclosure.
Although we work to maintain a secure platform, no internet-based system can guarantee complete security.
Data Retention
BigBasket BD retains personal information only for as long as necessary to:
- Complete purchases
- Deliver products
- Process returns and refunds
- Provide customer support
- Maintain business records
- Meet tax, accounting, and legal obligations
- Resolve disputes
When information is no longer required, it is securely deleted or anonymized whenever reasonably practicable.
Your Privacy Rights
As a customer of BigBasket BD, you may request to:
- Access your personal information
- Correct inaccurate or outdated information
- Update your account details
- Request deletion of eligible personal data
- Withdraw marketing consent
- Ask questions about how your data is processed
To exercise these rights, please contact our customer support team.
Marketing Communications
BigBasket BD may send:
- Promotional emails
- SMS offers
- Exclusive discounts
- Newsletter updates
- Product recommendations
You can unsubscribe from marketing communications at any time by:
- Clicking the unsubscribe link in our emails
- Contacting customer support
- Updating your account preferences
Please note that order confirmations, payment notifications, and delivery updates are essential service communications and cannot be disabled while an order is active.
Children’s Privacy
BigBasket BD is intended for individuals aged 18 years or older or those using the platform under the supervision of a parent or legal guardian.
We do not knowingly collect personal information from children.
Third-Party Websites
Our website may contain links to external websites.
BigBasket.com.bd is not responsible for the privacy practices, security, or content of third-party websites. We encourage users to review their privacy policies before sharing personal information.
Updates to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our services, technology, or legal obligations.
The latest version will always be published on this page with the updated effective date.
By continuing to use BigBasket.com.bd after changes become effective, you agree to the revised Privacy Policy.
Contact BigBasket BD
If you have any questions, concerns, or requests regarding this Privacy Policy, your personal information, or how BigBasket BD collects, uses, and protects your data, please contact us using the details below:
BigBasket BD
Website: https://bigbasket.com.bd
Email: support@bigbasket.com.bd
Customer Support: Please use the Contact Us page on our website for assistance.
We are committed to responding to privacy-related inquiries as promptly as possible and will make every reasonable effort to address your concerns.
Thank you for choosing BigBasket BD as your trusted online shopping destination in Bangladesh. We value your trust and are committed to protecting your privacy, securing your personal information, and providing a safe, reliable, and convenient shopping experience for every customer.